What is the return and refund policy?

Fully functional product: You have the right to return the product for a refund within a maximum of 14 calendar days after the delivery date. You will be refunded the price of the product and VAT. The product will be refunded the price of the product and the shipping costs. As we are not responsible for products in transit, it is recommended to send products via an insured shipping method. You are responsible for the return shipping costs. After more than 14 calendar days, no refunds will be issued.

Please always contact the office before returning an item.

Contact Details

Address: Ave. Address. 204, 2024 Strovolos
Phone numbers: +357 22311277 / +357 22752595
Fax: +357 22511887 / +357 22377236
Ε-Mail: [email protected]

Refund & replacement procedure

REFUND:
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product, as long as the original product is in the excellent condition it was received and with all certificates of authenticity that accompanied it. The return costs are the responsibility of the person making the return and for the return and for the receipt of the new product !

ORDER CANCELLATION – REFUND:

It is possible to cancel your order in the following cases:

1. Πριν την αποστολή του προϊόντος μέσω email [email protected]

2. Please clarify that in order to proceed with the refund, the product must be in the perfect condition in which it was received, without any damage and without any missing evidence that accompanied it, within its original packaging. Once returned and checked by the relevant department, your money will be refunded in 3-4 working days and the customer will be charged the shipping costs to return the product.

3. Changes are not made to products that have been special ordered to the manufacturer at your request.

The refund is made in the same way as the payment was made. In case of purchase by means of bank transfer, it is required to inform us with a bank account (name of the beneficiary, bank, IBAN account), so that we can deposit the amount on our behalf. Right of refund is available in the immediately available codes on the page.

In any case for a refund request or product replacement should have been previously contacted with the online store via email.

When will the credit appear on my card?

The refund credit will appear on your card within 5-7 business days from the time we receive a returned item.

Damage claims related to product delivery

Any damage claim must be reported to the office within 14 calendar days of delivery. The product will then be picked up by a carrier from your home free of charge.