Online payments can be made quickly and securely through JCC payment systems.
JCC payment systems:
JCC has more than 20 years of experience and expertise in card processing. Established in 1989, the company currently acts as a card acquirer on behalf of Visa and MasterCard and as a processor for American Express and Diners cards JCC provides 24/7/365 fraud protection to all cardholders and merchants. In addition, it protects merchants by ensuring that their accounts are credited with transaction proceeds within one business day. JCC’s card personalisation centre is the first institution in Cyprus to be certified by the International Security Information Management Standard: ISO 27001.
For more information on the security provided, visit the JCC Payment Services website http://www.jcc.com.cy/en-gb/home.aspx
Shipping / Billing Information
If you make a purchase through https://enaoniromiaefxi.com/, we will ask you for billing and shipping information for the products you purchase. The billing information is used to issue the receipt or invoice document and is stored in a secure manner by https://enaoniromiaefxi.com/ which is only accessible by qualified personnel of our store.
To enable us to process your order, we share the shipping details with the transport company where they will deliver your products.
If you choose to pay by card, your card details are not stored by https://enaoniromiaefxi.com/, they are entered in the payment form of the partner company.
Shipping methods
Our deliveries are made by Courier of your choice and the cost is the responsibility of the buyer.
For orders over 100€ the delivery of the order is FREE.
The delivery time is after 24 hours from sending your order. Once you order, we process your order and inform you of the exact delivery time to your location.
When your order is complete and ready for shipment, we deliver:
In 2-7 business days depending on your location and the day of the week you order.
Do you deliver internationally?
No, orders , we deliver internationally, please contact us for a quote
What is the delivery time?
We deliver in 2-7 working days depending on your location and the day of the week you order. 90% of orders are delivered within four working days.
Do you deliver to P.O. Box addresses?
Unfortunately, we are unable to ship to P.O. Box Addresses for security reasons.
Do you deliver to hotels?
Unfortunately, we cannot deliver to hotels, cafes, etc.
Holidays
Unfortunately, we cannot deliver on public holidays. In this case, please expect your delivery on the next working day.
Can I track my products?
Once we ship your product, we send you an email with tracking details.
Local delivery
The local pickup service
Add a note to your order which carrier you prefer to receive your order from.
Product availability
Available in 5-7 days: The product is out of stock and requires an order from its manufacturer and the normal lead time is 5-7 business days *
The standard delivery time is 5-7 days: The product is immediately available
Available on request: The product is out of stock and requires contacting their manufacturer for delivery time.
*Delivery times may change after contacting the manufacturer
You have the right of returning our products:
- No stress we are here to solve everything!!!!
- You can try them and if you like them fine if you don’t like them here we are to solve it all by replacing the product.
If the merchandise was delivered incorrectly or damaged, email us at [email protected] and we will arrange to fix the situation.
- Exchanges are not made on products that have been special ordered to the manufacturer at your request.
- In order to make changes, the product must be returned in the condition you received it and returned to our offices by Courier and you must inform us by phone which product you wish to replace it with.
- The shipping costs for the changes will be borne by the customer.
- In case of a defective product, it will be replaced with the same and no refund is provided.
- The date of receipt of your order with the return date must not exceed 14 calendar days.
For more information we are at your disposal and you can contact us at [email protected]
If you wish to return or replace an item, please send the details to the address below. If you no longer have your invoice, please include an explanatory note stating the order number and reason for return.
Contact details
Address: Ave. Address. 204, 2024 Strovolos
Phone numbers: +357 22311277 / +357 22752595
Fax: +357 22511887 / +357 22377236
Ε-Mail: [email protected]
For further assistance please send an e-mail to [email protected]
What is the return and refund policy?
Fully functional product: You have the right to return the product for a refund within a maximum of 14 calendar days after the delivery date. You will be refunded the price of the product and VAT. The product will be refunded the price of the product and the shipping costs. As we are not responsible for products in transit, it is recommended to send products via an insured shipping method. You are responsible for the return shipping costs. After more than 14 calendar days, no refunds will be issued.
Please always contact the office before returning an item.
Contact Details
Address: Ave. Address. 204, 2024 Strovolos
Phone numbers: +357 22311277 / +357 22752595
Fax: +357 22511887 / +357 22377236
Ε-Mail: [email protected]
Refund & replacement procedure
REFUND:
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product, as long as the original product is in the excellent condition it was received and with all certificates of authenticity that accompanied it. The return costs are the responsibility of the person making the return and for the return and for the receipt of the new product !
ORDER CANCELLATION – REFUND:
It is possible to cancel your order in the following cases:
1. Πριν την αποστολή του προϊόντος μέσω email [email protected]
2. Please clarify that in order to proceed with the refund, the product must be in the perfect condition in which it was received, without any damage and without any missing evidence that accompanied it, within its original packaging. Once returned and checked by the relevant department, your money will be refunded in 3-4 working days and the customer will be charged the shipping costs to return the product.
3. Changes are not made to products that have been special ordered to the manufacturer at your request.
The refund is made in the same way as the payment was made. In case of purchase by means of bank transfer, it is required to inform us with a bank account (name of the beneficiary, bank, IBAN account), so that we can deposit the amount on our behalf. Right of refund is available in the immediately available codes on the page.
In any case for a refund request or product replacement should have been previously contacted with the online store via email.
When will the credit appear on my card?
The refund credit will appear on your card within 5-7 business days from the time we receive a returned item.
Damage claims related to product delivery
Any damage claim must be reported to the office within 14 calendar days of delivery. The product will then be picked up by a carrier from your home free of charge.
Security
We understand and value the security of your personal and credit information. We apply the highest business standards and industry technology to ensure the security of your data to earn your trust. We will not “hold/store” on our servers any card sensitive data (e.g. card number, CCV, expiration date, etc.).
Additional information or assistance
Feel free to contact us with any questions or comments regarding our Privacy Policy.
The data controller for your personal data when you use our services is:
Online shopping
We secure our online transactions using Secure Sockets Layer (SSL), the industry standard in e-commerce. The system ensures that all your personal information, including your credit card number, name and address, is encrypted and cannot be viewed as the information travels over the Internet. The shopping cart uses cookies to make your shopping experience more personalized and are only used to save you time when you visit again.
When ordering, a note is made of the IP address from which the order was placed and this is for the security of the credit card holder. If we find that someone is trying to use a credit card fraudulently, a fraud case can be opened and handed over to Interpol to prosecute the fraud in any country in the world where they have representation and where the fraudulent attempt took place.
Other options
If you still do not feel comfortable making online purchases using the JCC payment system, you can contact us
Contact details
Address: Avenue. 101 Athalassis Avenue, Apartment 101. 204, 2024 Strovolos.
Phone number: +357 22311277 / +357 22752595
Fax: +357 22511887 / +357 22377236
Ε-Mail: [email protected]
Privacy
We value your trust and the security of your personal and credit information. Our commitment is simple – We guarantee that we will not share your personal information, email or postal address with any third party.
Any e-mail sent to us is confidential and your address will never be used or sold to any list. When you visit us or send us emails, you are contacting us electronically. You hereby consent to receive electronic communications from us upon sending any inquiry to us. We will communicate with you by e-mail, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Cookies are small text files containing pieces of information stored on your computer or device that you send to us on each visit. We use cookies to enable us to provide you with personalised content and to measure the performance of elite-optics.com.cy and to extract statistics about the use of our services. Most browsers accept cookies automatically, however you can control the behaviour of your browser through its settings. Please note, however, that cookies are necessary in order for your account to function, although they are not necessary for every use of the site.
The shopping platform used on this website is WooCommerce. WooCommerce is setting a few cookies to save cart information and to manage your sessions. Apart from WooCommerce, Google Analytics is also used for website statistics. Google Analytics is also setting a few cookies that transfer some information, such as what browser you use etc., that help us optimise this website. If you would like to find out more about these services or about cookies you can do so on their websites.
Below is a list of the cookies used on this site, which you can delete in your browser settings at any time:
| COOKIE | TYPE | DURATION | DESCRIPTION |
| woocommerce_cart_hash | WooCommerce | at end of session | Contains information about the cart as a whole and helps WooCommerce know when the cart data changes. |
| woocommerce_items_in_cart | WooCommerce | at end of session | Contains information about the cart as a whole and helps WooCommerce know when the cart data changes. |
| wp_woocommerce_session_ | WooCommerce | at end of session | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. |
| __utma | Google Analytics | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmt | Google Analytics | 10 minutes | Used to throttle request rate. |
| __utmb | Google Analytics | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | Google Analytics | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmz | Google Analytics | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| __utmv | Google Analytics | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
| cookie_notice_accepted | Cookie Notice | 1 month | Acceptance of cookie usage. |
